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I got an email last week from a woman in London and this was – I get about a hundred emails a day – the most amazing email I’ve ever received in my life. It started off by saying “Dear David, in April of 2000 you sat next to my husband on a plane”. She went on “You may not remember so here’s some details and here’s a photo.” So I brought up the photo, and I called my partner Bronwyn in and I said “Read this – you know, this is amazing, I think I remember this guy, I met him on a plane. It was a lot of fun.”

The email went on to say that this woman had had a really big life experience and now she wanted to contribute to the world, and she wondered if my training school could help her to make that contribution. The next line said “My husband Simon was hosting a conference at the World Trade Center in the Windows of the World Restaurant on September 11th 2001 and his body was never recovered.” She then went on to say she was seven months pregnant at the time and two months later she gave birth to their son. So firstly we were happily reading the email and then we got to this, and what amazed me – after I’d grieved for this guy whom I’d only met for five hours – was, this woman is extraordinary. What she wants to do with her experience is help people around the world move through grief using coaching.

Now we all know that grief is a therapy issue, normally, but she found that coaching helped her to take control of her life and to work out what she wanted, and that’s what moved her. So she’s got a charity set up, she’s got trustees and that’s what she wants to do for the planet. So what I got present to, although I don’t even want to give it a name, (and there are so many words we can give it, – you’ve heard of ‘the spirit of coaching’ and so on) is that the good stuff in coaching is really about people wanting to make an impact on the planet. Yes, no? – are you a bit stunned? I was.